Privacy Statement and Service Agreement
I committed to providing high quality services for counselling in Brisbane. This agreement outlines the terms of service provided by Amima to ensure that the welfare of our clients is protected along with enabling us to provide you with the highest level of client service, privacy and satisfaction.
Privacy and confidentiality for our clients is a priority. All information provided is kept confidential. I will not disclose any information to any other person or agency without your written permission. Except when I feel failure to disclose the information would place you or someone else at risk. However, every effort would be made to discuss this with you prior to making any disclosure.
I will make every effort to respond to a telephone call within 24 hours of receiving a call (business days only).
I ask that all consultations be scheduled in advance. However, I do offer a drop‐in service for emergencies. These are short sessions designed to stabilise clients until more though counselling or debriefing can occur.
All fees are to be paid at the time of consultation. I accept payment by cash, EFTPOS, Visa and MasterCard.
A cancellation policy has been established to ensure that I can provide services in a timely manner to all clients. I will provide you with a tax invoice for this payment. If we are able to re-book your appointment with another client then no cancellation fee will be charged.
If at any time you have concerns about the service you are receiving, please feel free to discuss them with me.